About Me
Hi from Esmeralda Gonzalez!
As a seasoned freelancer virtual assistant, I understand the challenges faced by small business owners when it comes to juggling daily office tasks and focusing on critical responsibilities. With over 6 years of customer service expertise and 3 years of administrative office work, I founded Purely Productive in 2023 to address this pressing need.
Our mission at Purely Productive is to provide comprehensive virtual assistance services that empower small business owners to unlock their true potential. By entrusting us with your daily office tasks, you can regain valuable time and energy to concentrate on crucial aspects of your business.
In the year 2022 I decided to start working with my family in their commercial cleaning company. I became the office manager and I was able to see what we struggled with as a small cleaning company and the headache it caused my sister. Over the year I was able to become an expert in the cleaning industry and would like to use my experience to help you grow your cleaning company. My expertise lies in efficient office operations, customer relationship management, financial administration, and process improvement.
As someone that enjoys learning, I would like to reassure you that I continuously keep learning and mastering new skills. If there is something that I am not already trained for, please feel free to contact me in order to me to further look into getting trained. My job is to ensure that you as a cleaning company owner are able to focus on bigger issues within your company and have me deal with the small tasks.
My Expertise!
Administrative Assistance
Handle incoming and outgoing correspondence, such as emails, letters, and phone calls.
Apps used: Google workspace, Slack, Trello, Office 360, Jobber, Swept, Quickbooks, Calendy, Salesforce
Customer Success/ Service
Establish strong relationships with customers, serving as their trusted advisor and advocate.
Apps used: Freshworks
Social Media Management
Develop and execute social media strategies aligned with overall marketing goals and brand identity.
Apps used: Canva, Mailchimp, Adobe, Beefree.io (email marketing)